Everyone’s Chatting About Chatbots, But… What Are They?


[Repost with changes: Original article published in 2016] During this year’s [the 2016] F8 summit, an annual global developer conference held by Facebook, Mark Zuckerberg introduced the integration of chatbots in the Messenger platform. Called “Bots on Messenger”, it will allow businesses to deliver automated customer support, e-commerce guidance, content and interactive experiences.  It even grants companies…